Billing & Assurance

Refund Policy

Transparent policies regarding digital delivery, payment processing, and billing support.

Last Updated: August 2026

1. Digital Content Delivery

Because our premium reports (SWOT, Personality, Synastry, Child Blueprint) and chat packages are digital products generated in real-time by advanced generative AI engines and high-precision ephemeris calculations, all purchases are generally final and non-refundable once the report has been generated or credits applied to your account.

2. Exceptions & Issues

We strive to make your celestial experience flawless. We will gladly issue refunds under the following circumstances:

Duplicate Charges: If you are billed twice for the same report or package due to a connection drop or transaction error.
Technical Failures: If a payment is captured but our server encounters a persistent error preventing you from accessing report chapters.
Calculation Inconsistency: In the rare event of a validated mathematical calculation error in your planetary charts.

3. How to Submit a Request

To submit a billing inquiry or refund request, please email our support team at support@theaiastrology.com with:

Your account email address
The PayPal Transaction ID or Order Reference Number
A brief explanation of the technical issue or duplicate charge

We review and respond to all billing inquiries within 2 business days.